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General Email Questions

Does your mail service protect against viruses?

Does your mail service protect against spam?

Ok, I purchased service, now how do I set it up?

How do I setup the MX records for my new mail service?

Email Forwarding

What is mail forwarding?

What is a catch-all address and how do I set one up?

How do I setup my MX records to use mail forwarding?

Backup Email Service

What is backup mail service?

How do I configure my backup mail service?

Can I setup your backup mail service to front-end my own email server?

Can your backup mail service forward to mail servers running on non-standard ports?

Can backup mail service be used to send mail?

How do I setup my MX records to use backup mail services?

Front-End Email Service

What is front-end email service?

How do I configure my front-end email service?

Can your front-end email service forward to mail servers running on non-standard ports?

Can front-end email service be used to send mail?

How do I setup my MX records to use front-end email services?

Hosted Email Services

Does your hosted email service include webmail?

Which mail protocols do you support?

I get "Authentication Required" when trying to send mail. What's wrong?

I get authentication errors when trying to receive email. What's wrong?

How do I setup my MX records to use your hosted mail service?

How do I setup my mail client to use your service?

My ISP blocks port 25. How can I send email using your hosted email service?

General Mail Questions

Does your mail service protect against viruses?

Yes. All email entering and leaving our systems are checked for viruses. There is no additional change for virus scanning; it is all part of the service.

Does your mail service protect against spam?

Yes. We use a number of techniques to protect against spam, including dns blacklists, whitelists, keyword scanning, and other techniques. While we cannot guarantee 100% success in preventing spam, we block the vast majority of it.

Ok, I purchased service, now how do I set it up?

From your account summary you will see a new main menu item for mail.

Mail Menu

Clicking the Mail menu item will bring you to the summary page:

Mail Summary

Simply click on the domain name to configure service.

How do I setup the MX records for my new mail service?

If you are using Nettica for the DNS, setting up your mail service records are very easy. From your account summary, click on DNS to take you to your DNS summary. From there, click on the domain name to bring you to the DNS Management page for your domain. From there, click on the presets button.

From there, you will be given a list of various services to choose from. Select the mail service you purchased and click SUBMIT.

Configure mail service DNS using Nettica Presets

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Email Forwarding

Mail forwarding allows you to receive mail at your own domain name, and automatically have that mail forwarded to the email address, or addresses, you specify. Typically, this might be your ISP's email address, or even your cellphone.

What is a catch-all address and how do I set one up?

A catch-all address will accept mail for any address not already defined, and forward it to the email addrses you specify. To setup a catch-all, you enter "*" for the incoming mail address.

How do I setup my MX records to use mail forwarding?

Mail Forwarding DNS configuration

To setup the MX record for mail forwarding you simply create an MX record pointing to mail1.mailhostingservice.com, using any priority (the example above uses a priority of 10). You should only have one MX record defined when using our mail forwarding service.

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Backup Mail Service

What is backup mail service?

Backup mail service will accept mail on behalf of your domain and forward it to your primary mail service in the event your mail server goes down for whatever reason.

How do I configure my backup mail service?

Backup email service is basically a turn-key solution where once we are added to the MX records, the service is enabled.

Backup mail service configuration

You may optionally specify a list of users known to your system to cut down on the amount of traffic going to your server for accounts that do not exist in your system. Enter one per line, and exclude the "@" and domain name.

Can I setup your backup mail service to front-end my own email server?

No. You should purchase front-end service if you would like to have our service filter your email. If your server is not listed in the MX records for your domain with a higher priority (lower number), our service will queue the email until the MX records are updated to reflect that change.

Can your backup mail service forward to mail servers running on non-standard ports?

No, it cannot. Our Front-End email service does allow delivery using non-standard ports.

Can backup mail service be used to send mail?

No.

How do I setup my MX records to use backup mail services?

DNS settings for backup mail service

To setup the MX record for backup mail service you create a new MX record pointing to mail1.mailhostingservice.com, using a lower priority than your primary server (the higher the number the lower the priority). In the example above, your own server is defined with a priority of 5, with our backup service using priority 10.

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Front-End Email Service

What is front-end email service?

Front-end email service is a more powerful version of our Backup Mail Service. It allows our service to front-end your own mail server, filtering all incoming email. It can also deliver email on non-standard ports if your ISP blocks incoming port 25.

How do I configure my front-end mail service?

From your mail services summary, click on your domain.

This is where you specify the name of your mail server if it is not listed in the MX records. If you also need to update the SMTP port, this is where you would make the change.

Front-end mail service configuration

You may optionally specify a list of users known to your system to cut down on the amount of traffic going to your server for accounts that do not exist in your system. Enter one per line, and exclude the "@" and domain name.

Can your front-end mail service forward to mail servers running on non-standard ports?

Yes, it can. If your ISP blocks port 25 you may specify an alternate port. You must be sure your email server is listening on the alternate port, and that any firewalls are properly configured to let the traffic through. If you have a dynamic IP address that changes often, you may find that running on an alternate port will ensure your email is not misdirected to someoine else. In this case you would be using the alternate port as a security feature.

Can front-end mail service be used to send mail?

No. Only our hosted mail service allows you to send email through our servers.

How do I setup my MX records to use front-end mail services?

Front-end Mail Service DNS configuration

In this example, our front-end service is the only MX record listed. The primary mail server, mail.example.com, is instead specified in the front-end configuration, preventing spammers from sending email directly to the server.

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Hosted Email Service

Does your hosted email service include webmail?

Yes. We have a very rich webmail interface that includes a rich-text editor for composing email, easy-to-use interface, contacts import from a variety of mail clients, spam controls for blacklisting, and much, much more.

To sign-in to webmail, goto www.mailhostingservice.com and enter your full email address and password. You can also access webmail by going to the CNAME you define for it, such as mail.example.com. See DNS example below.

Which mail protocols do you support?

Our hosted mail service uses SMTP and POP3 to send and receive email.

I get "Authentication Required" when trying to send mail. What's wrong?

Our outgoing SMTP servers require authentication. Check your mail client configuration and ensure that feature is enabled.

I get authentication errors when trying to receive email. What's wrong?

You must enter your full email address as your username. Your mail client may have removed the domain name when you configured your mail account.

How do I setup my DNS records to use your hosted mail service?

Hosted Email DNS Configuration

To setup your domain to use our hosted email, we recommend the settings above.

How do I setup my mail client to use your service?

The following configuration parameters apply to your email client configuration:

SETTING VALUE
Username user@example.com (your full email address)
(incoming) POP3 Server mail.example.com
(outgoing) SMTP Server mail.example.com
POP3 Port 110
SMTP Port 25
Outgoing SMTP Server Requires Authentication? Yes
Logon Using SPA? No

If you have any problems setting up your POP3 client, email Support.

Click here for help configuring Outlook

Click here for help configuring AppleMail

Click here for help configuring Android for email

Click here for help configuring iPhone for email

My ISP blocks port 25. How can I send email using your hosted email service?

Some ISPs block the SMTP port to cut down on spam. This is reasonable on their part, but makes sending email using third-party providers difficult. Our email servers listen on additional non-standard SMTP ports& to deal with this issue. If you find your ISP is blocking port 25, you can configure your email client's SMTP server port to 2525, 2500, or 2550. Please contact Support if you have any problems.

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